FAQ: How an order is processed?

A doctor will now review your questionnaire responses.

What happens next?

  • You have been sent an email explaining exactly what happens next.
  • If the doctor needs more information, they will send a message to your Patient Record asking you to respond.
  • If appropriate, the doctor will make treatment available for you to order through your Patient Record.

How soon will the doctor respond?

This depends when your order was placed:

Weekdays (9am – 6pm): up to 1 hour
Weekends (9am – 6pm): up to 3 hours
After 6pm: next morning
Bank holidays: up to 3 hours

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