TERMS AND CONDITIONS OF SALE

1. These Terms and Conditions of Sale

1.1 What these terms cover. These are the terms and conditions on which we (or our Partners) supply products to you, whether these are goods or services via our website.

1.2 Why you should read them. Please read these terms carefully before you submit your order. These terms tell you who we are, how products will be provided to you, how you and we may change or end the contract, what to do if there is a problem, and other important information.

2. Information About Us and How to Contact Us

2.1 Who we are. We are an online healthcare aggregator and service provider incorporated in India. We operate the website to connect you with third-party service providers.

2.2 How to contact us. You can contact us by email at the address provided on our “Contact Us” page.

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our Contract With You

3.1 How your order is accepted. Our acceptance of your order will take place when we email you to confirm it.

For Platform Services: A contract is formed between you and us for the use of the platform.
For Medications/Consultations: We act as an aggregator. The contract for the sale of medicines or provision of medical advice is formed directly between you and the independent third-party Partner (Pharmacy or Doctor) fulfilling your request.

3.2 If we cannot accept your order. If we (or our Partners) are unable to accept your order, we will inform you of this and will not charge you. This might be because:

The product is out of stock.
There are unexpected limits on our resources which we could not reasonably plan for.
It is not clinically appropriate to supply the product based on your medical assessment.

3.3 Order Number. We will assign an order number to your order and tell you what it is when we accept your order. Please use this number whenever you contact us.

3.4 Geographical Restrictions. Our website is intended for use by customers in jurisdictions where our Partners operate. We reserve the right to decline orders to addresses outside of our service areas.

3.5 Language. We provide services and advice in English. It is your responsibility to ensure you fully understand the information provided.

3.6 Emergencies. You must not use our website or services for emergencies. In emergencies, consult your local doctor or emergency services immediately.

4. Our Products

4.1 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5. Your Right to Make Changes

If you wish to make a change to the product you have ordered, please contact us immediately. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price, timing of supply, or anything else necessary as a result of your request.

6. Our Right to Make Changes

We may change the product or our services offered on the website at any time, including amendments required to reflect changes in relevant laws and regulatory requirements.

7. Providing the Products

7.1 Delivery costs. The costs of delivery will be displayed to you on our website before you checkout.

7.2 Delivery timing. We will deliver the products as soon as reasonably possible. Estimated delivery times will be provided at checkout.

7.3 Delays outside our control. If supply is delayed by an event outside our control, we will contact you to minimize the delay. We will not be liable for delays caused by such events, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for products paid for but not received.

7.4 Failed delivery. If no one is available at your address to take delivery, our delivery partner will follow their standard procedure (e.g., leaving a note or attempting redelivery).

7.5 Ownership and Responsibility.

You become responsible for the goods from the time we deliver the product to the address you gave us.
You own the goods once we have received payment in full.

7.6 Required Information. We may need certain information from you (e.g., medical assessment answers) to supply the products. We will not be responsible for late supply if this is caused by you not giving us the information we need within a reasonable time.

7.7 Suspension of Supply. We may suspend the supply of a product if required by relevant laws or if the supply is deemed not clinically appropriate by the Partner Doctor/Pharmacy. We will refund any sums you have paid in advance for products not supplied.

7.8 No Resale. You agree that you will not sell, supply, or make available the products we have supplied to you to any other person.

7.9 Consent. You confirm that you are providing informed consent for the care and treatment sought through our platform.

8. Your Rights to End the Contract

8.1 Ending the contract due to our error. You may end the contract immediately and receive a full refund if:

(a) We have told you about an upcoming change to the product or price which you do not agree to;
(b) There is a risk that supply may be significantly delayed because of events outside our control.

8.2 Returns of Medicines.

Strict No-Return Policy: Due to safety regulations, you cannot return medicines once they have been dispatched by the pharmacy.
Exceptions are made only if the product is faulty or not as described upon receipt.

8.3 Refunds. If you are entitled to a refund under these terms, we will refund you the price you paid by the method you used for payment.

9. Our Rights to End the Contract

We may end the contract for a product at any time by writing to you if:

(a) You do not, within a reasonable time, provide us with necessary information (including medical history);
(b) You do not, within a reasonable time, allow us to deliver the products to you;
(c) Our Partner Doctor determines the treatment is not safe for you.

10. If There Is a Problem With the Product

10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us via our support email.

10.2 Legal Rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your statutory legal rights.

11. Price and Payment

11.1 Price. The price of the product (including applicable taxes) will be the price indicated on the order pages when you placed your order.

11.2 Pricing Errors. It is always possible that some products may be incorrectly priced. If the correct price is higher than the price stated to you, we will contact you for instructions before accepting your order.

11.3 Payment. You must pay for the products before we dispatch them. We accept major credit and debit cards and other payment methods as displayed on the checkout page.

12. Our Responsibility for Loss or Damage

12.1 Foreseeable Loss. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract.

12.2 Aggregator Liability. We act as a platform. We are not liable for the clinical negligence, medical advice, or product defects caused by the independent third-party Partners (Doctors/Pharmacies).

12.3 Business Losses. We only supply the products for domestic and private use. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.4 Exclusions. We do not exclude or limit liability for death or personal injury caused by our negligence or fraud.

13. How We May Use Your Personal Information

We will use the personal information you provide to us:

(a) To supply the products to you;
(b) To process your payment; and
(c) In accordance with our Privacy Policy.

14. Other Important Terms

14.1 Assignment. We may transfer our rights and obligations under these terms to another organisation.

14.2 Third Party Rights. This contract is between you and us (and/or the Partner). No other person shall have any rights to enforce any of its terms.

14.3 Severability. Each of the paragraphs of these terms operates separately. If any court decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.4 Waiver. If we do not insist immediately that you do anything you are required to do under these terms, it will not prevent us taking steps against you at a later date.

14.5 Jurisdiction and Applicable Law. These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the relevant Partner fulfilling your order is located. You agree to submit to the exclusive jurisdiction of the courts in that specific jurisdiction for any disputes regarding the product or service.