PRIVACY POLICY

1. Introduction

We are committed to safeguarding the privacy of our website visitors and service users.

This Privacy Policy forms part of our Terms and Conditions. It explains how we (“us”, “we”, or “our”) collect, use, and protect your personal information and sensitive personal data in accordance with applicable data protection laws and regulations.

2. Information We Collect

We collect and process the following data about you:

2.1 Information Collected Automatically When you visit our website, we may automatically collect information about your device and your visits, including:

  • IP address.

  • Browser type and version.

  • Traffic data, location data, and other communication data.

2.2 Information You Volunteer When you register, fill out forms, or place an order, we collect specific data required to fulfill your request:

  • Identity Data: Name, date of birth.

  • Contact Data: Delivery address, email address, telephone number.

  • Sensitive Data: Physical and mental health conditions, medical history, details of medicines ordered, and consultation notes.

  • Payment Data: Transaction records (Note: We do not store raw credit/debit card details; these are processed by secured third-party payment gateways).

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Fulfilment

  • To create and manage your secure account.

  • To process and deliver your orders.

  • To share necessary details with third-party partners (such as medical professionals and pharmacies) solely for the purpose of fulfilling the services you have requested.

3.2 Operational Uses

  • To comply with regulatory requirements.

  • To notify you about changes to our service or the status of your orders.

  • To verify your identity.

3.3 Marketing

  • We will only use your data to send you details of goods and services if you have given us express permission.

  • Strict Rule for Sensitive Data: We will never use your sensitive health data for marketing purposes without your explicit, separate consent.

4. Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

  • Partners: To the specific medical professionals and pharmacies involved in fulfilling your order.

  • Service Providers: To third parties who help us deliver services, such as courier companies and IT support providers.

  • Legal Requirements: If required by law, we may share data with law enforcement agencies or regulators.

  • Corporate Changes: In the event of a joint venture, sale, merger, or reorganisation, data may be transferred to the new business entity.

5. Data Security and Storage

5.1 We implement reasonable security practices and procedures to protect your data from unauthorized access, alteration, disclosure, or destruction.

5.2 Your data is stored on secure servers. By submitting your personal data, you agree to this transfer, storing, or processing.

5.3 While we strive to protect your personal data, the transmission of information via the internet is not completely secure. Any transmission is at your own risk.

6. Use of Cookies

6.1 We use cookies to gather information about your general internet use to help us improve our website and user experience.

6.2 These cookies are stored on your computer’s hard drive. They contain statistical data and do not personally identify you.

6.3 You can adjust your browser settings to decline cookies if you wish, though this may limit your access to certain parts of our site.

7. Your Rights

7.1 Access and Correction: You have the right to request a copy of the information we hold about you and to request corrections if the data is inaccurate. 7.2 Withdrawal of Consent: You may withdraw your consent for us to process your data at any time by contacting us. However, this may result in our inability to provide you with the requested services.

8. Third-Party Links

Our site may contain links to third-party websites. We do not control these sites and are not responsible for their privacy policies or data protection practices. Please review their policies before submitting any personal data to them.

9. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

  • Email: contact@dailychemist.com